Toni kamau’s Blog

Kenyan businesses, especially those that deal with electronic items, have deplorable customer care. to get specific, Anisuma traders, who are Sony’s Service Centre in Kenya should be shut down!!!

I took my camera there to be fixed. They charge an outrageous fee just to look at the camera. That’s ok, I thought when I was paying, everyone deserves to get paid for their labour right? Wrong! Wrong! Wrong! 
Why? Because they didn’t even fix the problem! And do you know how I found that out? After I took the camera home! If they had carried out tests after apparently fixing it, then they would have seen the problem. Maybe? Perhaps that’s a possible way of knowing you’ve fixed something?

So I return the camera to the ANISUMA Sony No Bloody Service Centre. There is a long line full of grumbling customers and wait my turn. When I finally get to the counter, I’m seething, and the customer no bloody service rep insists that the camera is fixed. I show him my underexposed pictures, which I kept as evidence (thank God for CSI and Cobra Squad- always hold on to the evidence!).

He then reluctantly agrees after conferring with his boss. I hand in my original receipt for him to write that I have returned my camera, which wasn’t serviced at the ANISUMA Sony no damn service unless you bloody beg for it centre! He wonders why I need to have the “collected” sign erased from the original receipt? 

“Well maybe it’s because I am returning what I previously collected, therefore you should write received on it as proof of receipt?” I retort. 
CSI and Cobra Squad have an apt pupil in me; I always hold on to the ,evidence no matter what- don’t you just love me Horatio!

“So will I get called when it’s fixed?” I ask politely.
“Yes! Yes! Madam! As soon as it’s ready!” He quickly replies.
I leave, although I am tempted to stay on and make sure they fix it, but I have a life outside of standing in line at ANISUMA you’ll get Service, but you’ll wait for it, oh you will makaratasi Service Centre.

Two weeks later; no call. I pick up my receipt and dial the number written on it. The phone is out of order. They are not listed in the yellow pages under electronic repairs, electrical supplies, electrical equipment or incompetent makaratasis! I made up the last listing, but i honestly think that the yellow pages should seriously consider adding that category, it would be so vast, so vast…

I work in Lavington; therefore leaving work to go all the way to town to find out if they have fixed my camera is an inconvenience for me and it will be for them too…