Kenyan businesses, especially those that deal with electronic items, have deplorable customer care. to get specific, Anisuma traders, who are Sony’s Service Centre in Kenya should be shut down!!!
I took my camera there to be fixed. They charge an outrageous fee just to look at the camera. That’s ok, I thought when I was paying, everyone deserves to get paid for their labour right? Wrong! Wrong! Wrong!
Why? Because they didn’t even fix the problem! And do you know how I found that out? After I took the camera home! If they had carried out tests after apparently fixing it, then they would have seen the problem. Maybe? Perhaps that’s a possible way of knowing you’ve fixed something?
So I return the camera to the ANISUMA Sony No Bloody Service Centre. There is a long line full of grumbling customers and wait my turn. When I finally get to the counter, I’m seething, and the customer no bloody service rep insists that the camera is fixed. I show him my underexposed pictures, which I kept as evidence (thank God for CSI and Cobra Squad- always hold on to the evidence!).
He then reluctantly agrees after conferring with his boss. I hand in my original receipt for him to write that I have returned my camera, which wasn’t serviced at the ANISUMA Sony no damn service unless you bloody beg for it centre! He wonders why I need to have the “collected” sign erased from the original receipt?
“Well maybe it’s because I am returning what I previously collected, therefore you should write received on it as proof of receipt?” I retort.
CSI and Cobra Squad have an apt pupil in me; I always hold on to the ,evidence no matter what- don’t you just love me Horatio!
“So will I get called when it’s fixed?” I ask politely.
“Yes! Yes! Madam! As soon as it’s ready!” He quickly replies.
I leave, although I am tempted to stay on and make sure they fix it, but I have a life outside of standing in line at ANISUMA you’ll get Service, but you’ll wait for it, oh you will makaratasi Service Centre.
Two weeks later; no call. I pick up my receipt and dial the number written on it. The phone is out of order. They are not listed in the yellow pages under electronic repairs, electrical supplies, electrical equipment or incompetent makaratasis! I made up the last listing, but i honestly think that the yellow pages should seriously consider adding that category, it would be so vast, so vast…
I work in Lavington; therefore leaving work to go all the way to town to find out if they have fixed my camera is an inconvenience for me and it will be for them too…
WHO OWNS AFRICA?
Who owns Africa?
A land once owned by those who worshiped it,
Once covered with fields ploughed with love,
The man came, saw, conquered and left behind
A generation of people who razed their own fields,
who created stone prisons and new memories;
Memories of lush homes, storied buildings in
towns that were built on land that once fed us all,
Land that once united us but now divides us.
Neither the towns nor the storied buildings belong to us,
We gave our pound of flesh for loans disguised as boons,
to build these stone prisons run by a bunch of goons.
We traded in our treasures for these stone towns, stone prisons,
We hold them dearer than those who own them lock and key,
One day they will come to collect.
Who owns Africa?
NOTES:
Musings inspired by looking down at London Bridge and part of East
London over a year ago; from the highest point of the Monument.
Maybe it was standing at that height or fatigue from climbing the stairs 390 something stairs plus!
However I think there is some sense somewhere in between the ramblings.
